{"xsrfToken":"c924d3dc2da8c2987f7581c651ee99bcfa3b61e2_lout","branding":{"id":"7","key":"mbds","name":"MyBusDirect Support","portalBaseUrl":"/servicedesk/customer/portal/7","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/7/2","theme":{"headerBGColor":"#f9f9f9","headerLinkColor":"#292929","headerLinkHoverColor":"#04101f","headerLinkHoverBGColor":"#04101f","headerBadgeColor":"#04101f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e92add4f-fac2-4d0b-9cb4-cc730e160006/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NjEwYjAxOS0yNTMyLTRjNjItYjYyNS01YjkwZGM2NzM5MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU5MmFkZDRmLWZhYzItNGQwYi05Y2I0LWNjNzMwZTE2MDAwNiI6WyJyZWFkIl19LCJleHAiOjE3NDczNzAzNTAsIm5iZiI6MTc0NzM2OTc1MH0._q5-tqihz3ERplrUEHJGZxW7_mG4bLAApfYFMSa1YIU&client=7610b019-2532-4c62-b625-5b90dc673924&mode=fit","logoId":"e92add4f-fac2-4d0b-9cb4-cc730e160006","isLogoAvailable":true,"helpCenterTitle":"Welcome to the PetTrack Telematics Client Center!","sharedPortalName":"PetTrack Costumer Service","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"hu-HU":{"helpCenterTitle":"Üdvözöljük a PetTrack Telematika Ügyfélközponti oldalán","sharedPortalName":"PetTrack Ügyfélközpont","localeDisplayName":"Hungarian (Hungary)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the PetTrack Telematics Client Center!","sharedPortalName":"PetTrack Costumer Service","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#232430","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b5696033-591c-47be-a3cd-03a261431e7f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NjEwYjAxOS0yNTMyLTRjNjItYjYyNS01YjkwZGM2NzM5MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmI1Njk2MDMzLTU5MWMtNDdiZS1hM2NkLTAzYTI2MTQzMWU3ZiI6WyJyZWFkIl19LCJleHAiOjE3NDczNzAzNTAsIm5iZiI6MTc0NzM2OTc1MH0.o1D29lrj8doSotQQ7wYYvnMvt13aG0E7xnGLLW5h4XM&client=7610b019-2532-4c62-b625-5b90dc673924&height=300&mode=fit","bannerMediaApiFileId":"b5696033-591c-47be-a3cd-03a261431e7f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"7","key":"mbds","projectId":10045,"serviceDeskId":7,"name":"MyBusDirect Support","description":"<p>Welcome! You can raise a request for MyBusDirect Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/7","reqTypes":[{"id":"43","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10536,"iconUrl":"https://pettrack.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[14],"key":""},{"id":"45","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://pettrack.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[14],"key":""},{"id":"44","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10541,"iconUrl":"https://pettrack.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[14],"key":""},{"id":"47","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://pettrack.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[14],"key":""},{"id":"48","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10535,"iconUrl":"https://pettrack.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10535","groups":[14],"key":""},{"id":"49","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://pettrack.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[14],"key":""},{"id":"42","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://pettrack.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[14],"key":""},{"id":"46","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://pettrack.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":14,"name":"General"}],"orderMapping":{"14":[42,43,44,45,47,48,49]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e4ab8663-bd01-398d-9f28-1eda6ba1ba54","appLinkName":"","appLinkUrl":"","spaceKey":"MBDS","spaceName":"MyBusDirect Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MBDS","serviceDeskId":7,"kbLinkDomainURLs":["https://pettrack.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":7,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"MBDS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NjEwYjAxOS0yNTMyLTRjNjItYjYyNS01YjkwZGM2NzM5MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDczNzA5NTAsIm5iZiI6MTc0NzM2OTc1MH0.I5PisVozz92dLh0NpyRgd4ueHVuxam6U-WCJUMb76a4","targetCollection":"upload-project-10045","endpointUrl":"https://api.media.atlassian.com","clientId":"7610b019-2532-4c62-b625-5b90dc673924","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":45,"projectId":10045,"form":{"name":"Other questions","descriptionHtml":"","callToAction":"Other questions","intro":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","instructions":"","icon":10549,"iconUrl":"https://pettrack.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about your question","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/7/create/45","requestValidateBaseUrl":"/servicedesk/customer/portal/7/validate/45","calendarParams":{"firstDay":0,"date":"2025-05-16T06:29:10+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"e4ab8663-bd01-398d-9f28-1eda6ba1ba54","appLinkName":"","appLinkUrl":"","spaceKey":"MBDS","spaceName":"MyBusDirect Support","spaceUrl":"","isServer":false},"labels":[],"projectKey":"MBDS","serviceDeskId":7,"kbLinkDomainURLs":["https://pettrack.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NjEwYjAxOS0yNTMyLTRjNjItYjYyNS01YjkwZGM2NzM5MjQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDQ1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDczNzA5NTAsIm5iZiI6MTc0NzM2OTc1MH0.I5PisVozz92dLh0NpyRgd4ueHVuxam6U-WCJUMb76a4","targetCollection":"upload-project-10045","endpointUrl":"https://api.media.atlassian.com","clientId":"7610b019-2532-4c62-b625-5b90dc673924","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=pettrack","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"c924d3dc2da8c2987f7581c651ee99bcfa3b61e2_lout","baseUrl":"https://pettrack.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://pettrack.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7610b019-2532-4c62-b625-5b90dc673924","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"a836f88013a94f4cae10ca4e8f1d43e7","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}